Frequently Asked Questions
At BonLeven Healthcare, we aim to make your experience as clear and straightforward as possible. Below are answers to common questions about getting started, scheduling, and your care.
New Patients
& Getting Started
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Yes, we are currently welcoming new patients to BonLeven Healthcare. Whether you’re new to the area or simply looking for a physician who takes the time to truly listen, we would be honored to care for you. Our goal is to create a comfortable and supportive environment where patients feel valued and understood.
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At BonLeven Healthcare, we believe that good medicine begins with listening. We take the time to understand each patient’s concerns, health history, and goals before developing a personalized care plan. Our focus is not only on treating illness, but also on helping patients maintain long-term health and wellness.
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We care for a wide range of health concerns from routine preventive care and annual physicals to the management of chronic conditions such as high blood pressure, diabetes, and thyroid disorders. We also evaluate and treat many common illnesses and health concerns. If you’re unsure whether we can help with a specific issue, our team would be happy to guide you.
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Your first visit is an opportunity for us to get to know you and understand your health needs. We will review your medical history, discuss any current concerns, and take the time to answer your questions. Our goal is to ensure you leave feeling informed, comfortable, and confident about your care plan.
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Please bring a valid photo ID, your insurance card, and a list of any medications or supplements you currently take. If you have recent medical records or test results from another provider, they can also help us better understand your health history.
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We recommend arriving 20 minutes before your appointment for a smooth check-in.
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Yes, absolutely. Many patients find it helpful to have a trusted family member or friend present during their visit. They can provide support, help remember important information, or ask questions you may not have thought of during the appointment.
Appointments
& Scheduling
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Call us at (201) 880-8060 to schedule an appointment.
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While online scheduling may be available, we recommend calling our office so our team can better understand your needs and help you find the most appropriate appointment time.
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We understand that when you need care, you don’t want to wait long. Our team works hard to schedule appointments as quickly as possible and will do our best to accommodate your needs. If you have a more urgent concern, please call our office, and we will try to see you sooner.
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Whenever possible, we offer same-day appointments for urgent health concerns. If you are feeling unwell or need to be seen quickly, we encourage you to call our office early in the day so we can check availability and assist you.
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If you would like to be seen sooner, please speak with our staff. We will do our best to place you on a waitlist and notify you if an earlier appointment becomes available.
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Our office hours are Monday-Thursday: 9am-5pm and Friday: 9am-3pm. If you need assistance scheduling a visit, our team will be happy to help.
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If you need to cancel or reschedule, we kindly ask that you call our office at least one day before your appointment so we can offer the time to another patient who may need care.
Insurance & Billing
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We accept many major insurance plans, including Horizon Blue Cross Blue Shield of New Jersey, Aetna (commercial plans), Cigna, UnitedHealthcare, Oxford, and AmeriHealth.
We also accept many Medicare plans, including Aetna Medicare, UnitedHealthcare Medicare, Clover Health (PPO only), WellCare, and Fidelis Care of New Jersey.
Additional accepted plans include MagnaCare and EmblemHealth (GHI-PPO only). We also see patients for Workers’ Compensation and Motor Vehicle Accident (MVA) cases.
Because coverage varies by plan, we recommend contacting our office or your insurance provider to confirm your specific coverage.
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Referral requirements vary by plan. HMO plans generally require a referral from your primary care physician, and certain UnitedHealthcare and AmeriHealth plans may require electronic referrals. Most PPO plans do not require referrals. Our team is happy to assist in verifying your requirements ahead of your appointment.
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Coverage may vary within each insurance provider. Some plans have network limitations or specific requirements.
For example, certain plans are PPO-only (including EmblemHealth/GHI and Clover Health), and HMO plans may require prior authorization or referrals.
To ensure a smooth experience, we recommend confirming your coverage with our office in advance.
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Coverage can vary depending on your insurance plan and the services provided. Our staff will be happy to assist with general questions, and we recommend confirming details directly with your insurance provider.
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Yes, we see patients for Workers' Compensation and Motor Vehicle Accident (MVA) cases. Because every case has its own paperwork and authorization requirements, we recommend calling our office at (201) 880-8060 so our team can confirm coverage, gather any documentation we'll need, and schedule you with the right provider.
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Co-payments, deductibles, or other patient responsibilities are typically due at the time of your visit, depending on your insurance plan.
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If you do not have insurance, please contact our office to discuss available payment options. Our team will work with you to help ensure you receive the care you need.
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If you have questions about billing or payments, please contact our billing department in the office at 201-645-3250, and our staff will be happy to assist you.
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If your insurance information changes, please notify our office before your next appointment so we can update your records and avoid any billing delays
Tests, Procedures & Referrals
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In most cases, an EEG requires an evaluation by one of our neurologists before testing is ordered. This helps us ensure the test is appropriate for your symptoms and that the results will be meaningful for your care. Please call our office at (201) 880-8060 to schedule a consultation, and we'll guide you on next steps.
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Preparing for an EMG is usually straightforward. We ask that you wash the area being tested before your appointment and avoid applying lotions, oils, or creams to your skin that day. Wear loose, comfortable clothing that allows easy access to the area being tested. Continue taking your regular medications unless our team has told you otherwise. If you have specific questions about preparing for your EMG, please call our office at (201) 880-8060.
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Yes, BonLeven offers Botox injections for chronic migraine in patients who meet clinical criteria. The procedure is performed in-office by our neurology and pain management team and is typically covered by insurance when medical guidelines are met. To find out if you may be a candidate, please call our office at (201) 880-8060 to schedule an evaluation.
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We welcome referrals from physicians, urgent care centers, and community partners across Bergen County and the New York metro area. Please call our office at (201) 880-8060 and our team will guide you through the referral process. We're happy to coordinate directly with referring providers to ensure a smooth transition of care.
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Yes. With your authorization, we can securely send your medical records to another healthcare provider involved in your care.
Prescriptions, Test Results
& Medical Records
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Prescription refill requests can be made by contacting our office. Please allow adequate time for processing before your medication runs out.
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Most refill requests are processed within 1-2 business days. Requests submitted during weekends or holidays may take slightly longer.
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Once your results are available, our office will notify you by calling. If follow-up care is needed, our team will guide you on the next steps.
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To request copies of your medical records, please contact our office, and our staff will guide you through the process.
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Yes. With your authorization, we can securely send your medical records to another healthcare provider involved in your care.
Communication & Telehealth
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Yes, telehealth appointments may be available for certain types of visits and follow-ups. Virtual visits allow patients to receive care conveniently from home when appropriate. Please contact our office to learn more about whether a telehealth appointment is suitable for your needs.
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You may email us at messages@bonleven.com with any questions or concerns. Our team will review your message and respond as soon as possible, typically by the next business day.
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If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room immediately. For other urgent concerns outside of regular office hours, please contact our office and follow the instructions provided on our voicemail for after-hours assistance.
Office Location
& Visit Logistics
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BonLeven Healthcare is conveniently located in Maywood, New Jersey, serving patients throughout Bergen County and nearby communities. Our location makes it easy for patients from surrounding towns to access care close to home.
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Yes, BonLeven Healthcare proudly serves patients from across the New York City metro area. Our Maywood, NJ office is about 20 minutes from Manhattan via the George Washington Bridge, with free patient parking on site — making us a convenient option for NYC patients who want to avoid the long wait times often associated with hospital-system practices in the five boroughs. We accept EmblemHealth (GHI-PPO) along with most major insurance plans. For NYC patients using NJ Transit, the Maywood station is a six-minute walk from our office.
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Yes, convenient parking is available for our patients visiting BonLeven Healthcare.
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If you are running late, please call our office to let us know. Depending on the schedule, we will do our best to accommodate your visit or help reschedule if needed.
Still have questions?
Our team at BonLeven Healthcare in Maywood, NJ, would be happy to help.